What is a valid driving license to rent a car with United Car Rentals & Wafi Limousine in the UAE?
It is the driver’s responsibility to ensure that he/she at all times holds and carries a valid driving license as per the UAE laws before hiring the vehicle.

• For U.A.E Resident – U.A.E driving license (should be one year old)
• For visitor – International with national license (should be one year old)

Is there a minimum age requirement?
The minimum age requirement in the UAE for rental customers is normally 25 years of age. Drivers above 21 years of age may also be allowed to rent a car, but extra insurance is mandatory in such cases.

Can anyone drive my rented vehicle apart from myself?
Yes. Any additional drivers must be declared as and when required to be added to the rental before the rental commencement and they should comply with the age and driving license requirements. Additional drivers will be charged AED 100. Please check the Terms and Conditions for more details.

Can I pay using credit cards?
Yes. You can pay for your car rental with your credit card. However, as all credit cards may not be represented in the UAE, be sure to check with United Car Rentals & Wafi Limousine at the time of reservation to confirm that your credit card is accepted at the place of rental.

What other insurance options are available?
A) Collision Damage Waiver (CDW)
The Collision Damage Waiver, or CDW, is optional collision coverage available to customers for an extra fee. The CDW transfers some risks from the car renter to the rental company, reducing responsibility for loss or any damages to the vehicle. It also reduces insurance excess to zero liability, regardless of fault, provided the vehicle is used in accordance with the Terms and Conditions of the Rental Agreement. In case of an accident a police report is mandatory.

B) Personal Accident Insurance (PAI)
The Personal Accident Insurance, or PAI, offers Accidental Death, Permanent Total Disability, and Permanent Partial Disability caused by bodily injury to United Car Rentals & Wafi Limousine renters and their passengers as per the seating capacity of the rented vehicle.

UAE Traffic Rules ?

• The Traffic system in UAE is designed for Left Hand Drive Vehicles.
• The speed limit varies between 80 to 120 kmph.
• All highways & some interior roads are controlled by speed radars
• Jumping of Red Light and driving on hard shoulder are considered major traffic offences, and attract heavy fines (including imprisonment & impounding of vehicle).
• It is compulsory for all occupants in a vehicle to wear safety belt.
• Children below the age of 12 years are not allowed to occupy the front seats.
• Use of cell phone (without hands-free) while driving is a offence liable for being fined.
• Driving under the influence of alcohol or drugs is strictly prohibited.
• Most public parkings especially in UAE are designated paid parkings.
• In case of an accident it is mandatory to call the police and obtain a Police Report.

What should I do during an accident?
In the unforeseen circumstances of your vehicle being involved in an accident please note that the vehicle should not be moved from the point of the accident or damage, except in the case where the damage is minor and the vehicle is causing an obstruction to the traffic. You will then call the police (999) and remain with the vehicle in order to obtain a police report. Once you received the police report inform the same to United Car Rentals & Wafi Limousine 24/7 service (Tel: =97142244666 / +97142858284).

Important note: It is the hirer’s responsibility to provide a complete police report. Failure to obtain a police report means that no claim can be made against the insurance policy; therefore the client is liable to pay for the full cost of repair even if CDW cover has been taken.

What should I do in case of a breakdown?
United Car Rentals & Wafi Limousine Car Rental offers you 24hr breakdown and roadside assistance. In the event that you may require any assistance, you can call our 24/7 customer service (Tel.+97142244666/ +97142858284).

How are rates calculated?
United Car Rentals & Wafi Limousine starts counting a rental day at the time of rental pickup. The minimum rental period is 24 hours. Thereafter, there will be a grace period of 29 minutes for the return of the vehicle. The rental charges applicable for exceeding the grace period will be charged on the basis of a full day rental. The rates are subject to change without prior notice.

Mileage Allowance?
Free mileage upto 350 kms/day on daily rental, 250 kms/day on weekly rental , 5000 kms/month on monthly/lease rental for passenger cars & 6000 kms/month on monthly/lease rental for commercial vehicles. Excess mileage will be charged depending on the type of vehicle.

Can I drive the hired vehicle outside UAE?
Renters are not permitted to take the vehicle outside UAE. It is possible to take the vehicle to Oman, provided prior approval is granted by United Car Rentals & Wafi Limousine. Please contact our rental counters for procedure and charges.

Emergency Hotline Numbers?
Police: 999
Ambulance: 998 / 999
Fire: 997
Electricity and Water: 991
General Information: 101
Airport Enquiries (Dubai): 04-2066666
Telephone Directory: 180 / 181
Taxis (Dubai): 04-2080808
Municipality Emergency Number AbuDhabi: 02-777929
Dubai: 04-2232323

Can the car be delivered to my location, for example the hotel I am staying at?
Yes. In some cases it is possible to have your vehicle delivered. Sometimes this involves additional costs. Please contact us if you want to have your car delivered somewhere.

If I want to extend my rental while I have the vehicle, what should I do?
If you wish to extend your rental, all you need to do is contact the rental office where you collected the vehicle and they'll do the rest for you.

If I am on a tourist visa what document do I require for car hire?
Copy of Passport with visa page, Copy of International License along with country of origin licence and a valid credit card imprint as security along with originals for verification and validation.

Salik Fee ?
All of our vehicles are installed with Salik tags and will be charged AED 5/- per crossing at the Salik Toll gate.

Airport Charges ?
All vehicles off hired in our airport counters will be charged an airport parking fees. If you wish to avoid these parking fees, rented vehicles can be returned to any non-airport branch locations between 0830H to 1730H (Saturdays to Thursdays).

Parking Fee & Traffic Violations ?
Parking fee to be paid directly by customers at parking meters. Drivers are expected to abide with the traffic rules and regulations. All fines incurred by the vehicle while in possession of the customer will be charged to the customer. Also for every traffic fine incurred you will be charged extra 10% to cover administration charges.

Does United Car Rentals & Wafi Limousine accept International Driving Permits?
United Car Rentals & Wafi Limousine accepts international driving licences issued by the Country of origin. However, an International Driving Permit is not acceptable without the driver's license of the issuing country.

Should I bring a child seat with me or will the rental location furnish one?
The decision is yours. Traffic safety rules require children under a certain age to be secured in child seats. The rental company can make available child seats at an additional cost if you place your request at the reservation time. You should know that child seats are not items we can guarantee unless they are confirmed together with your car reservation.